Returns & Exchanges

At Tradewinds Oriental Shop, we strive to ensure your authentic ingredients arrive in perfect condition. Due to the perishable nature of food items, we offer a 14-day return window for non-perishable goods and immediate resolution for any damaged or incorrect products.

1

Contact Support

Email our customer service team within 14 days of delivery with your order number and photos of the items you wish to return or report as damaged.

2

Receive Authorization

Our team will review your request to ensure it meets food safety guidelines and provide you with a Return Merchandise Authorization (RMA) number and shipping instructions.

3

Pack Your Items

Securely package the unopened, non-perishable items in their original packaging, clearly marking the RMA number on the outside of the box.

4

Processing & Refund

Once your return is received and inspected at our warehouse, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing